Shipping & Returns
Shipping costs
We use a flat rate shipping based on the size of the product; £2, £3 or £5. Free shipping on all orders over £30. We aim to ship your item within a week of purchase. We will send you an email once we have shipped your items to let you know.
Currently we do not ship internationally, however if you would like to get in touch with us personally about the possibility to purchase outside the UK, please email customerservice@simplyenliven.com
Delivery
When will I get my order?
Usually, it takes 5–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location.
Where will my order ship from?
All products that are printed locally are sent from the UK
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at customerservice@simplyenliven.com with your order number.
Orders
How are your products made?
Our products are printed locally when you have placed your order. We use well known brands and products of high quality.
How do I track my order?
If you have any questions about your tracking or shipment, drop us a line at customerservice@simplyenliven.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at customerservice@simplyenliven.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges since every product is customized according to your requirements and choices, but if there’s something wrong with your order, please let us know by contacting us at customerservice@simplyenliven.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at customerservice@simplyenliven.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at customerservice@simplyenliven.com within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!